Dear Customer,

As a part of standardization and continuous improvements, we have recently made some modifications to the offering of our Reseller Hosting package. We will be decoupling WHMCS from Reseller Hosting (Linux/Windows) packages.

What is WHMCS?

WHMCS is an all-in-one client management, support, and billing solution for online web hosting businesses. 

In the current setup, WHMCS could be installed from Softaculous using the WHMCS license key offered with our Reseller hosting packages.   

What will change?

  • Post decoupling, WHMCS will be treated as an add-on that can be purchased directly from your control panel.
  • Effective 3rd April 2023, WHMCS addon will be charged at $13/month.


How to manage, purchase or delete WHMCS License?

  • For new orders, you will have to click on Buy WHMCS License under the product page to purchase WHMCS License.
  • WHMCS License will be issued based on the tenure of the package.
  • For orders with WHMCS, you will have to click on Manage WHMCS License under the product page to manage or view the WHMCS License. 
  • You can delete the WHMCS License from the panel at any given point in time. The option to delete the license is available under the Manage WHMCS License option.
  • Please note deletion of WHMCS License is permanent and immediate.


Changes for the new customers:

  • Post-purchase, you can manage the order from the control panel and choose between multiple addons like Dedicated IP, cPanel block, and WHMCS. 
  • On renewal, you or your customers can renew the package with the add-ons purchased. You can choose to delete the WHMCS license before renewing the package.


What changes for the existing customers?

  • For existing resellers, the change will be effective only during the renewal of the hosting package. 
  • If you are a WHMCS user, then you will start seeing the cost for WHMCS included during the next renewal cycle. 
  • If you plan to discontinue WHMCS or if you haven't been using WHMCS with your hosting package, you can delete the WHMCS License by clicking on Delete option provided under the Manage WHMCS option.
  • Kindly ensure to delete the license before the renewal of the package.  

Is there any money back for WHMCS?

  • There is no Money back period for WHMCS orders.  

Introducing Monarx:

In our continuous effort to improve the security of the server, we will be soon introducing Monarx Security on all our servers. It is a PHP malware protection service for helping web hosting providers secure customers' websites and applications, particularly against web shell attacks. Its technology is consistently proven to detect & prevent more malicious activity than other tools – proactively, automatically and safely. 

This is a proactive approach to quickly identify malicious and compromised files on the server and auto remediate them which will help us to curb IP blacklisting and malware issues and help us provide impeccable support.

We thank you for your continued support and use of our service. You can reach out to our support teams for any questions or concerns.

 

Regards,

Team ABACO Hosting

 



Thursday, March 2, 2023





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